Credit Control Solutions

Ghislaine Hubbard, Aphrodisia Ltd

 

I recently used the services of Credit Control Solutions after a customer used a fraudulent cheque to buy goods from my shop to the value of £845.00. I had little hope of recovering the money but since CCS were prepared to pursue this on a “No Win, No Fee” basis I was more than happy to let them have a go.

I was astounded that they not only managed to recover the full amount of the debt, they also managed to recover their costs too! I believe that the debtor was on the verge of bankruptcy and therefore had little to gain from paying up.

I have no hesitation in recommending the services of Credit Control Solutions.

Ghislaine Hubbard
Director

Stuart Smith, The Cedar Press Ltd

 

We recently used the services of Credit Control Solutions to collect a debt that was over 2 years old. I have used other debt collectors before and had no luck. The debtor in question was a professional debtor who seems to have debts all over Kent and is well aware of how to avoid paying.

Credit Control Solutions took a unique approach to the situation and produced fantastic results, which ended up with us receiving all of our money that to all intents and purposes we had written off.

Credit Control Solutions really pulled the rabbit out of the hat on this one. I can heartily recommend their services and am happy to verify any of the above.

Stuart Smith
Managing Director

Christine & Oliver Johnston, Little Silver Country Hotel

 

-----Original Message-----
From: Little Silver Hotel
Sent: 11 April 2004 11:05
To: Jamie O'Connell

We had an issue where a large cheque bounced. We contacted Credit Control Solutions for assistance in the collection of the debt.

The outstanding amount was collected within an agreed period; we were pleased to be able to pass the responsibility of the collection to them so we could continue to concentrate on our business.

The full amount was collected without any reference to small claims or expensive solicitors.

Regards,

Christine & Oliver Johnston
Proprietor
Little Silver Country Hotel
Ashford Road
Tenterden
Kent
TN30 6SP

Tel:01233 850321
www.little-silver.co.uk

Natasha Wells, Ashford Accountancy Practice

Dear Jamie, Following my letter to you of 8th August 2008 regarding the above client, I can confirm that we have received all outstanding sums in full, including the debt collection fees. Once again, I would like to thank you for your 100% success rate in collecting our bad debts. Kind Regards, Natasha Wells

Laurence Polak, Football Pages

From: Laurence
Sent: 08 April 2004 09:18
To: Jamie O'Connell
Re: Outsourced Credit Control & Sales Ledger

Dear Jamie,

I just wanted to express my thanks for your ongoing help and advice in relation to our credit control and sales ledger. As you know, prior to the involvement of Credit Control Solutions, we were to put it bluntly "in a bit of a mess". Thanks to you and your staff, cash flow has improved and our customers are very impressed with your professionalism and approach to our credit control.

You understand the needs and requirements of a small business and act accordingly. Since outsourcing our sales ledger and credit control to you, it has freed up my time to focus on growing the business secure in the knowledge that our cash flow could not be in better hands.

I would not hesitate to recommend your services to my customers and colleagues. Indeed, I believe that one of my customers is now using your services as a result of an introduction by me.

Once again, thanks for all of your hard work

Yours sincerely,

Laurence Polak
Chief Executive
Football Pages

David Robinson, C&M Recruitment Ltd

 

Dear Jamie,

Please find below a Testimonial re your services. Please feel free to circulate this to any prospective customers of yours.

We outsourced our problem debtors to CCS in order to free up management time to grow the business. They understand the pressures within a small company, and act accordingly. I have been very pleased with the ease and flow of information and especially the improvement in cash flow since their appointment. I would recommend CCS to other companies, and I look forward to doing much more work with them in the future. Outsourcing has proven to be a good step in terms of cost savings and the level of service obtained.

Many Thanks,

David Robinson
Financial Director
C&M Recruitment Ltd
www.candm.co.uk

Chris Mullany, Southwark News

Credit Control Solutions under the management of Jamie O’Connell, act as the credit control agency for the titles of Southwark Newspaper Ltd. They have had sole control over the chasing of debts for our company since its re-launch in 2002.

The service we have received from Credit Control Solutions has been first rate, and has been most helpful in ensuring that we have a steady cash flow. I have found the company to be hardworking, accurate and sensitive to our needs.

I have no problem or hesitation in recommending the services of credit Control Solutions.

Please do not hesitate to contact me on 020 7237 1578 should you need any further information.

Chris Mullany

Managing Director
Southwark News
www.southwarknews.co.uk
www.southwarkweekender.co.uk

Simon & Hazel Croft, Avant Garde (Croydon) Ltd

 

Dear Jamie,

In common with many small businesses, we were spending so much time on billable activities; we were devoting very little time to pulling in the money, we were already owed.

 

Before we were introduced to Credit Control Solutions, we used the services of a solicitor, who would send out a standard letter for a small fee. However, this was not an effective way of managing our credit control and turned out to be labour-intensive for us, especially when dealing with the small number of clients who were determined not to pay, if they could ‘get away with it’.
 

At the other end of the scale, we were astonished at the level of charges demanded by some companies offering full-service credit control. If their credit controllers are as pushy as their sales force, no doubt, they are quite effective but we would prefer that our most valued clients were not treated as potential fraudsters. In contrast, the services proposed by Credit Control Solutions seemed very straightforward, transparent and reasonably priced. Importantly, from our point of view, CCS proved to be business-like with our late payers but left our most valued customers in peace.

 

The effect of using CCS to our business was a measurable and almost immediate improvement to our cash flow; accompanied by a marked reduction in the time we were spending chasing debtors. Outsourcing our credit control to CCS has undoubtedly been a benefit to us.

Kind Regards,

Simon Croft
Managing Director
Avante Garde Publishing

Lance Prebble, Direct Marketing Services Ltd

 

Dear Jamie,

It would be an absolute pleasure to have my testimonial published on your website, as you are fully aware we have a ‘cash with order’ business model, some time ago we decided to offer our customers personal credit facilities. After researching the marketplace, we could not find a ‘one stop’ solution for our proposed credit offering. The complex nature of the offer and the high standards of service we required were not freely available and considered by the existing players as too niche and would incur significant set up and management charges that in turn would have increased the cost of the entire project.

Your fully managed package that combined direct debit management, credit control and debt recovery was exactly what we were looking for. The flexibility within the package allowed us to focus on selling without worrying that our customers were being inundated by contradictory paperwork from several different sources or charged unreasonable amounts should they have problems with repayment. The monthly reporting process is concise and easy to understand they enabled us to monitor the lifecycle of specific customer demographics and media responses.

As you know, the test phase was considered a success and we are now considering rolling out the credit offering to all our customers. We believe that the professional manner in which you have dealt with our customers has given further credibility to the offer. Particularly the way in which you handle the overdue accounts as your approach is one of understanding and consideration for the customer’s circumstances and we believe that this approach was the determining factor on the incredibly low level of non-recovery.

Thanks for your Support

Kind Regards

Lance Prebble
Marketing Director
Direct Marketing Services Ltd

Hamza Whitmore, Encoded Ltd

We started work with Encoded only 4 weeks ago. Below, is what they have to say about our service:

From: Hamza Whitmore
Sent: 06 May 2008 17:29
To: 'Pam Nye'
Cc: 'Jamie O'Connell'
Subject: Outsourced Credit Control & Sales Ledger & Direct Debit Management & Credit Card Processing
 

Many Thanks Pam,

A £20,000 drop in overdue balances is a wonderful testament to the work you have done in the last 4 weeks.  Thank you ever so much, I am very impressed!

Kind regards,

Hamza Whitmore

Managing Director

Encoded Ltd
www.encoded.co.uk