Simon & Hazel Croft, Avant Garde (Croydon) Ltd

 

Dear Jamie,

In common with many small businesses, we were spending so much time on billable activities; we were devoting very little time to pulling in the money, we were already owed.

 

Before we were introduced to Credit Control Solutions, we used the services of a solicitor, who would send out a standard letter for a small fee. However, this was not an effective way of managing our credit control and turned out to be labour-intensive for us, especially when dealing with the small number of clients who were determined not to pay, if they could ‘get away with it’.
 

At the other end of the scale, we were astonished at the level of charges demanded by some companies offering full-service credit control. If their credit controllers are as pushy as their sales force, no doubt, they are quite effective but we would prefer that our most valued clients were not treated as potential fraudsters. In contrast, the services proposed by Credit Control Solutions seemed very straightforward, transparent and reasonably priced. Importantly, from our point of view, CCS proved to be business-like with our late payers but left our most valued customers in peace.

 

The effect of using CCS to our business was a measurable and almost immediate improvement to our cash flow; accompanied by a marked reduction in the time we were spending chasing debtors. Outsourcing our credit control to CCS has undoubtedly been a benefit to us.

Kind Regards,

Simon Croft
Managing Director
Avante Garde Publishing